Bidding | WARP App

Welcome to our step-by-step guide to bidding with the WARP App! While the Carrier Portal provides high level view of routes available in your area, the app is your go-to tool for staying connected on the move. As the owner of the account, you can:

• Navigating the Bidding Screen understanding essential details.
• Using Filters & Advanced Search routes that meet your fleet’s needs.
• Placing a Bid quickly and efficiently.
• Negotiating Rates & Notifications through email or SMS; how to respond with our app.
• Acknowledging & Accepting the route following a successful bid.
• Winning the Bid and acknowledging you've been assigned the order.
• Distribute and Complete Routes directly from your mobile device.
• Contact Support for additional guidance or to submit feedback.

This guide will show you how to use the app to streamline your operations, maximize your earnings, and take full advantage of the routes on our platform. 

Navigating the Bidding Screen

When you log into your WARP App, the bidding screen will be the first thing you see. This screen displays all available routes across our platform, from coast to coast. Before applying filters, let’s break down the details you’ll see.

 

Each route listing provides the following details at a glance:

Route ID: An 8-digit identifier unique to the route. Base Price: A starting price may be displayed on some routes. Even if there’s no base price listed, placing your most competitive bid ensures a great chance of securing the route. Route Overview: Includes the origin pickup location, the number of stops along the way, and the final drop-off point. Key Details: You’ll see: Total Estimated Miles for the route. Route Type (e.g. Parcel, FTL, LTL). Required Vehicle to handle the route. Total Weight of the shipment.

Now, let's go over the icons on the top right hand corner.

 

The magnifying glass icon lets you search for a specific Route ID.

If you’re looking for a route you noticed earlier, simply type the 8-digit Route ID into the search bar. If the route is still available, you’ll be directed to it instantly.

 

To the right of the magnifying glass is your Filter button.

When you click the icon, you'll see a list of filters you've saved in the past, allowing you to quickly cycle through your most common searches. This is a great way to save time when you're repeatedly searching for similar routes or criteria. By selecting a saved filter, you can instantly see what's available that matches your usual preferences. Alternatively, you can choose to create a new Custom filter tailored to your current needs. This flexibility gives you the ability to quickly adjust your search criteria without having to manually enter the same details over and over again.

Let's click Custom. Here, you'll be able to:

Select your vehicle type under Equipment. Choose the origin where you're looking to pick up from, filtered by your current location, a specific state, or city. Set your destination, also filtered by current location, or a specific state or city. Pickup date range. At the top right, you’ll see the Advanced Search Toggle. Switch this toggle to on for: Max weight Min Total or Per Mile Price Min-Max Mileage

To the right of the filter button is the refresh icon.

This button allows you to quickly refresh the app and route the most up-to-date, accurate route information. By clicking the refresh icon, you ensure that you're seeing the latest available routes, without any outdated or expired listings.

Placing a Bid

Now that we’ve covered how to navigate the tools and functions of the app, let’s bid on your first route.

Keep in mind that bidding and negotiations can also be handled via email. For more information on this process, click here.

In the steps below, we’ll focus specifically on placing a bid through the WARP App.

Viewing Additional Details

Once you've identified the route you're interested in, select View to bring up the full details.

When viewing a route, you’ll have access to all previously provided details, plus:

• • Stop Pickup and Drop-Off Locations: The exact cities for each stop along the route.
  • Pickup and Delivery Time Windows: Critical timing details to help you plan your schedule effectively.

Here are two examples. One with 2 stops and one with 3 stops.

           

If you are unable to complete the route, use the Refuse function.

Select the hand icon located in the bottom left corner to Refuse the route and select your reasoning out of the options provided. This should only be used when you are absolutely certain you cannot complete the route.

If you are capable of completing the route, we encourage you to submit your most competitive bid, regardless of the listed base price. Competitive bidding increases your chances of securing the route and building a strong presence on the platform

 

Select Place Bid to initiate the bidding process.

After selecting Place Bid, you will be prompted to enter your most competitive bid for the route. Once you’ve entered your bid amount, click Place Bid again to submit it.

You’ll receive a confirmation message on the app and an email to let you know your bid has been placed successfully.

After Placing Your Bid

Once you’ve placed your bid, you’ll wait for us to either accept it or provide a counteroffer. We respond to every bid placed on our platform.

You’ll receive our response via email & text, and you can also view it directly in the app by pressing the refresh button following our response.

Once You’ve Received a Response

After receiving our response, you’ll have three options:

1. Counter Offer: Adjust your bid and submit a new offer.
2. Keep Your Last Bid: No changes needed; wait for further action.
3. Accept Our Offer: Confirm and secure the route at the agreed price.

Let’s walk through how to Counter Offer:

• Open the response in the app or email.
• Select the option to Counter Offer.
• Enter your updated bid, ensuring it reflects your most competitive rate.
• Submit your counter offer and await our next response.

       

Notifying us we've reached an Acceptable the Rate

After reaching an acceptable rate you will Accept the route to inform us we've reached an agreement.

Follow these steps to confirm your agreement: Press the Accept button located at the bottom of the screen. A confirmation prompt will appear; select Yes to finalize your acceptance of the rate. Important to Note: Accepting the rate is a confirmation of your willingness to proceed, but it does not automatically assign the route to you. Here’s what happens next: Our team will review the accepted rate to ensure all details align with the requirements. Once approved, the route will be officially assigned to your account. You’ll receive a notification confirming the assignment via email.

Winning the Bid | Load Tenders

Once you’ve won the bid, you’ll receive an email with the subject line: "You Won the Bid."

This email will include the Load Tender.

Important: If you don’t accept your load tender and the pickup window approaches, we may need to reassign the route to another carrier to ensure timely execution.

You can accept the load tender directly through the email or conveniently via the app. 

            

Clicking "View Load Tender" in the app or "Accept Load Tender" in the email will open the Load Tender. This document outlines all the essential details of your assignment, including pickup and delivery information, timing, and other critical instructions.

Review the Load Tender with a sense of urgency.
It’s important to check the details immediately to ensure everything aligns with your expectations and capabilities.

Once you’ve reviewed the Load Tender, confirm your commitment to the route by selecting "Accept Load Tender" at the bottom of the page. 

Confirming and Driver

After accepting the Load Tender, confirm your Vehicle and Driver are ready for the route by selecting "Confirm Ready" next to each on the right side of your screen.

   

You can also manage Driver assignment through the app.

WARP App Bidding: Won - Need Driver

Once you’ve won a bid, the route will still be listed in the Bidding section of the app but will have moved to the Won - Needs Driver tab.

1. Select the Won - Needs Driver tab.
2. Choose Assign Driver and select the driver you'd like to attach to the route.
3. Finalize the assignment by pressing the Assign button in the top right corner.

                 

Once the driver is assigned, you can manage the route in the Manage Loads tab. If you’ve assigned the route to yourself, you can complete it from the Delivery tab.

                             Manage Loads                                                                            Delivery

                 

You've successfully navigated the bidding process and your driver is ready to hit the road.

This process is key to maximizing efficiency on the platform. By staying active bidding, you not only secure profitable routes but also ensure your account remains active and engaged with the growing opportunities on our platform.

Bidding is essential to maintaining your position and unlocking even more opportunities, so keep bidding and stay connected to new and exciting routes.

If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to support you every step of the way.

Happy Bidding!

For Support: [e-mail]