How To Complete A Route | WARP APP

Mastering Your Route with the WARP App

We’re thrilled to see you on the road, whether it’s your first route or your 100th! Completing a route successfully is more than just getting from point A to point B; it’s about efficiency, reliability, and professionalism. At WARP Technology, we’ve designed our app to simplify every step of the process, ensuring you can focus on the road while staying on top of critical details.

In this guide, we’ll walk you through the key steps to completing a route using our app. From picking up your load and navigating to your destination, to submitting proof of delivery (POD) and wrapping up your trip, you’ll find everything you need to deliver seamlessly and get paid faster.

As a reminder, Live Tracking is required. It’s not optional. It keeps our customers informed and ensures smooth operations. Remember, we can only track your location when you’re actively on a route.

Contents:

1. Heading to Your First Stop (Pickup)
2. Stop One (Pickup)
3. Additional Stops (Pickups)
4. Stop Three (Drop-Off)
5. A Few Key Reminders

Heading to Your First Stop (Pickup)

1. Open the app and log in with your credentials.
2. Tap the Delivery tab at the bottom of the screen.
3. Select the route you’re about to complete.
4. If you need to review route details, tap View.
5. Once you’re ready to head to the first stop, tap Start.

Important:

• Start your trip as soon as you begin heading to the pickup location. This provides visibility to the customer and confirms the order is in progress.

              

 

During the Route

• The Route ID will be displayed at the top of the screen.
• Below, you’ll see the current stop number and a quick navigation button to select your preferred maps app.

You’ll also have access to:

• Pickup Window: The time frame for the pickup.
• Shipper’s Address: Where to pick up the order.
• Shipper’s Contact: Tap the phone icon to call directly.
• Access Code (if applicable): For gated locations or restricted access.
• Reference Number: Use this when communicating with the shipper or receiver, as they might not recognize our Route ID.
• Additional Instructions: Any extra notes for the stop.

If you encounter any issues, tap Need Help to contact our dispatch team. Follow the prompts for assistance.

At Your First Pickup

1. Arrive and Confirm

   • Once you’ve arrived at your first stop, tap Arrived At Stop to proceed to the Pickup Screen.
     
     

2. Verify Stop Details

   • At the top of the screen, confirm the Stop Number (e.g., Stop 1: Pickup).
     
     

3. Match Shipment Details

   • Locate your shipment and cross-check the details between the app and the Bill of Lading (BOL) to ensure accuracy.
     
     

4. Update Task List

   • Mark each collected item in the Task List.
   • If an item is unavailable, tap the “X” marker for that task:
     • Reach out to dispatch to keep them informed. 
     • Choose a reason from the dropdown menu.
     • If selecting “Other”, provide a clear explanation in the text field.
       
                 
       

        

5. Confirm Pickup Completion

   • Once you’ve verified all shipment items are accounted for, tap Continue to move forward.
     
     

6. Collect POD and Final Signature on BOL

   • Follow the prompts to collect Proof of Delivery (POD) and any necessary signatures:
     • Signed BOL: In most cases, you’ll need a physically signed BOL. Snap a photo of this with your POD photos.
     • Virtual Signature: If supported, use the app for electronic signature collection.
       
       

Important:

• Capture clear and professional photos:
• A full view of the entire shipment with any associated paperwork visible.
• If there are multiple pallets or items, ensure all are included in the photos.
• Remember to add a photo of the signed BOL.
• If the shipment is already loaded, ensure:
  • The background is clean and professional.
  • The items are properly secured and clearly visible in the photo with the assigned paperwork.
• Double-Check and Submit
  • Verify that all photos are clear, complete, and meet requirements.

With both sets of photos uploaded, tap Continue to finalize the pickup process.

Confirmation Screen

Once you’ve tapped Continue, you’ll see a confirmation screen indicating that Stop 1 is complete.
Tap Next Stop to proceed to Stop 2 and access the details for your next location.

           

On Your Way to Stop 2

Now you’re on your way to Stop 2, which could be another pickup or a drop-off. Stay attentive to the following:

1. Route ID: Your route ID will remain at the top of the screen.
2. Stop Number and Task: Below the route ID, you’ll see your stop number and task, clearly labeled as PICKUP or DROP-OFF. (In this case, another PICKUP).
3. Navigation: Tap Get Directions to navigate and verify the arrival window for your next stop.
4. Instructions and Contact: Review any new instructions and locate the point of contact for this location.

Upon arrival, tap Arrived At Stop and repeat the tasks you completed at your first stop:

• Verify Shipment: Cross-check the shipment details with the app and obtain a signed BOL, whether it’s a pickup or drop-off.
• Snap Photos: Take clear photos of the shipment and the signed BOL for your POD.
• Look ahead: If this isn't your final stop, load the shipment accordingly. Make it easier for yourself at drop off; while still prioritizing safety.
  
  • Weight distribution: Spread the weight and balance your load. Think about your vehicles axle and organize efficiently.
  • Load it by the stops: Last stop closest to the cab while the first drop off is closest to the rear.
• Additional Stops: If your route includes additional stops (e.g., Stop 3, 4, or 5), repeat the same steps at each location (verify PICKUP or DROP-OFF, collect signatures, and capture photos) until you reach the final stop.

Tap Continue to proceed.

Completing Your Route

• End of Route: You're final stop, drop-off. Repeat the steps you've done at pickup.
  • Reach out to the contact at the drop-off location in the app.
  • Unload the shipment(s).
  • Update your task list appropriately.
  • Snap your final POD including a signed BOL where necessary.
  • Reach out to dispatch if necessary.

            

• Complete: If this is the final stop, a confirmation page will notify you that the route is complete. On this screen, you can review the route and contact dispatch if needed.

          

Important:

• Your route may consist of 1 pickup and 3 drop-offs, or 4 pickups and 2 drop-offs; the combinations vary. Regardless of the number of stops, treat each stop with care and pay close attention to the task assigned. Take your time, ensuring every step is completed accurately and professionally.

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Professionalism, Courtesy, and Patience on the Road

At WARP, we understand the challenges that come with managing multiple pickups and drop-offs. Every interaction you have with shippers and receivers is an opportunity to represent your business and WARP with professionalism and integrity.

Key Reminders:

• Patience Pays Off: We’re actively training shippers on our processes to streamline your experience. Some locations may still be adapting, so your patience helps pave the way for smoother operations in the future. Keep dispatch informed when you run into delays at PICKUP and DROP-OFF.
• Customer Success: Courtesy is key. Treat everyone you meet, shippers, receivers, and their teams, with respect and kindness. A simple “thank you” to the shipper or receiver can go a long way in fostering good relationships. These relationships can lead to new dedicated lanes.
• Represent Your Brand: Professionalism matters. A professional demeanor reinforces trust and confidence in our services. Remember that you're the face of your business, WARP and every other Carrier Partner within our network.

By following these guidelines, you’ll create positive impressions, build lasting partnerships, and ensure smooth operations for everyone involved.

Thank you for being a valued Carrier Partner.

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